FAQ
How long does it take to deliver an order?
Generally, it takes about 1-3 business days for your order to be processed successfully. The average delivery time is 4-9 business days.
Where is my order?
Typically, orders are delivered within the expected delivery timeframe. However, delays may occur. If you have not received your order within 3 additional business days after the original delivery timeframe, please email us at info@lanceston.com
What are the shipping costs?
Shipping is free on every order.
What payment methods do you accept?
Lanceston offers secure payment options. We use the most common payment providers :
- Paypal
- Shoppay
- Google Pay / Apple Pay
- Visa, MasterCard, American Express, Unionpay
What should I do if my package is damaged?
If your order is damaged upon delivery, please contact our customer service immediately at info@lanceston.com Take pictures of the damage and attach them to your email. Please do not return the item without first sending us pictures. This way, we can find the best solution for you.
How can I contact Lanceston?
Lanceston is operated by Inspired Imperion SRLS, a company based in Italy.
Company Number: IT02824410696
Address:
Via Figlia di Iorio 43, 66023, Francavilla al Mare, Chieti
Email: info@lanceston.com
Phone: +447426426513
Customer Services Hours:
Monday to Friday: 08:00 - 18:00